CREATING PROFITABLE SPORTS AND LEISURE VENUES
FOOD SERVICE CONSULTING
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Ask our Expert

Chris Bigelow

FCSI, CFSP
President
1988 - Present

Chris has served the foodservice industry since 1974, with a focus on the public assembly market. He has authored numerous articles for industry publications and lectured on the subject of Sports, Recreation and Convention Foodservice throughout North America, Australia and Europe. His significant industry expertise and personal on-the-job experience combine to provide a unique perspective of his clients’ very specialized needs.

Design Services:
Mr. Bigelow develops programming, spatial and design criteria for project architects and equipment designers. Menu development, service line analysis, schematic design, design development, construction documents and construction assistance are all services provided by The Bigelow Companies. Additionally, Mr. Bigelow acts as the owner’s representative for peer review of design and initial programming development when others provide the foodservice design.

Management Advisory Services:
Mr. Bigelow provides operational and financial analysis for determining foodservice and merchandise operator alternatives, in-house, contracted, multiple contractors, with or without investments, and combinations of the above alternatives. He also develops contracting options available to a client. Development of a Request for Proposal, contractor recruitment, evaluations and contract negotiations are all services of The Bigelow Companies. Mr. Bigelow also provides foodservice and merchandise negotiating and mediation services for facility managers.

Awards:
Top 20 Most Influential People in the Sports Facility Design and Management Industry, Street & Smith’s Sports Business Journal

National Association of Concessionaires Mickey Warner Award

International Association of Assembly Managers Joseph J. Anzivino Distinguished Allied Member Award

Public Assembly Facility Management School's; Ray Ward Award

Articles, Presentations and Lectures:
To view a list of Mr. Bigelow’s articles, lectures and presentations.<< click here >>

Teaching Assignments:
• European Academy of Venue Management
   Foodservice Management Instructor
• IAAM Public Assembly Facility Management School
   Instructor and Past Chair Board of Regents

Professional and Civic Associations:
• European Party Caterer Association Advisory Board
• Foodservice Consultants Society International
   Professional Member, Board Member, Treasurer
• National Association of Food Equipment Manufacturers
   Certified Foodservice Professional
• IAAM Foundation
   Past Chairman
• Stadium Managers Association
• European Stadium Managers Association
• Association of Luxury Suite Directors
   Board of Directors
• National Association of Concessionaires
   Past Chairman of the Board
• Missouri Restaurant Association
• Big Brothers and Big Sisters of Kansas City
   Advisory Board of Directors
• Kansas City, Chamber of Commerce
   Centurion Leadership Program
• Better Business Bureau
   Certified Consumer Arbitrator

Previous Experience:
Canteen Company. Recreation Division
1985-1988
Vice President of Sales and Marketing

Volume Services, Inc.
1976-1985
Sales Manager
Regional Operations Manager
General Manager - Operations

ARA Services, Inc.
1974-1976
General Manager - Operations

Education:
University of Nevada-Las Vegas
BA in Hotel and Restaurant Administration

Michigan State University (Lansing, MI)

Contact:
Email: chrisbigelow@bigelowcompanies.com
Phone: (816) 994-3261
Skype: bigs53


Lee Roberts, FCSI

Manager of Design Services
Project Manager

Lee brings a solid background of computer design, drafting and equipment specification to his projects. An integral part of The Bigelow Companies team, his skills increase the company’s ability to meet the growing design needs of our clients' design projects.

Design Services:
Mr. Roberts designs foodservice equipment floor and site plans, prepares utility requirement plans, and develops equipment specifications utilizing the latest AutoCad and Revit software.

Professional and Civic Associations:
• Foodservice Consultants Society International

Previous Experience:
Environetics, Inc.
2015-2018
Project Manager

Baring Industries, Inc.
2013- 2015
Project Manager


Bigelow Companies, Inc.
2011- 2013
Project Coordinator


BRR Architecture, Inc.
1999 – 2009
Project Manager


TK Architects
1997 – 1999
Job Captain


Neville, Sharp & Simon
1996 – 1997
CADD Technician


Temtech
(Hallmark Cards, Inc.)
1994 – 1996
CADD Technician

Contact:
Email: leeroberts@bigelowcompanies.com


Jason Simpson

CAD/REVIT Design Coordinator
Jason is a registered architect with a Bachelor of Architecture Degree from the University of Kansas. Jason has worked in the sports architecture industry for over 20 years and has extensive knowledge with AutoCad and Revit.

As Design Coordinator for The Bigelow Companies, Mr. Simpson assists the Project Manager with Cad/Revit drafting, requests for information (RFI’s), and review of submittals and site visits

Professional and Civic Associations:
• Registered Architect – State of Kansas
• NCARB – National Council of Architectural Registration Boards

Previous Experience:
HNTB Architecture
2003-2012
Project Architect

Ellerbe Becket (currently AECOM)
1998, 1999-2003
Intern Architect
Architectural Student Intern

Warner Nease Bost Architects, Inc.
1998-1999
Intern Architect

Education:
University of Kansas (Lawrence, KS)
Bachelor of Architecture

Contact:
Email: jasonsimpson@bigelowcompanies.com
Phone: 816-994-3268



Jennifer Irey

Interior Designer

Interior Designer for The Bigelow Companies, Jennifer brings over 20 years of design experience in a variety of industries including sports and entertainment, hospitality, retail and tenant improvement. Jennifer’s experience serving multiple roles throughout the various project phases and her ability to effectively communicate ideas and concepts to different audiences at all stages of a project makes her an invaluable asset to any project and has contributed to success for her clients.

Previous Experience:
HIVEdesign
Lead Designer / Project Manager

TD Architects
Lead Designer / Project Manager

Education:
Kansas State University (Manhattan, KS)
Bachelor of Interior Architecture
NCIDQ Certificate #020369

Contact:
Email: jenniferirey@bigelowcompanies.com
Phone: 816-994-3264


Laurie Roark

Office Manager / Controller
Director of Marketing Services

Since 1998, Laurie has applied her organizational and management skills to the daily administration of The Bigelow Companies, not only for Mr. Bigelow, but for the entire staff. In addition to her administration functions interfacing with customers on project tracking and invoicing, Laurie provides the company with marketing services, drafting , punch list inspections and project final close out. She also assists Mr. Bigelow in creating Operational Audits and RFPs (Request For Proposal).

Previous Experience:
American Medical Response
1995-1998
Office Manager and Emergency Medical Technician
Responsible for all accounting aspects of the Independence Missouri Division. Employee hiring, training, scheduling, payroll and benefit coordination. Customer service, incident investigations and Citizen Awareness Programs were performed by Ms. Roark. Building Logistics, medical supply inventory control and Emergency Medical Technician Supervisor Status Ambulance.

Northland Advanced Paramedical Medical Services
1994-1995
Dispatcher and Telemessanger
Emergency and Non-Emergency EMT patient transportation.

Liberty Hospital
1993-1996
Emergency Department Admitting Clerk
Greet patients, families and visitors upon their arrival to the Emergency Department. Gather crucial information for patient triage and billing purposes and perform data entry and clerical duties as needed.

Education:
Vatterott College
Independence, Missouri
   Computer Drafting and Design

Kansas City Metropolitan Community College—Business and Technology Campus

Lifesaver Training Institute—Liberty, Missouri
Emergency Medical Technician

Powerphone
Emergency Medical Dispatch

Contact:
Email: laurieroark@bigelowcompanies.com
Phone: (816) 994-3263
Skype: lroark